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Edmunds.com Website Review & Ratings + Edmunds.com Coupons

Edmunds.com: Products & Services

Edmunds is a premier automobile and vehicle review company.  Edmunds reviews new cars and provides its viewers with ratings of these cars.  It also reviews pricing on both new and used models cars and provides customers with reasonable local pricing for these cars.  The site does not sell cars or hold money in escrow for private sales. 

Edmunds also provides a listing of local and national cars for sale.  This allows its customers to check where a car they might be interested in is available for purchase.  The company also rates auto dealers for its viewers.  Members can request and receive up to 5 quotes on a car that they might be interested in buying from Edmunds approved dealers.  Edmunds provides a guide for first time car buyers and the ability to echat with customer service.

Edmunds.com: Company Background

Edmunds started in 1966 as a car industry weekly publication.  In 1996, the company introduced its website.  Since then, the company has moved to an internet based system.  In 1998, the company sent a CD of its site into space with NASA astronauts at the space station for some light reading. Edmunds launched its first mobile app in 2003.  In 2005, the company began its Green Car Guide, rating with cars are the best for the environment.  In 2011, the company launched its My Car Match tool for its members who need to decide what kind of car to buy.  This year, the company began testing used cars the same way it does new cars for lengthy use to help its members decide which used cars are reliable to purchase.  They want to provide ratings to those customers who want to pay cash for their cars but have limited means and cannot afford a new car.  The company is headquartered in Santa Monica, California and has another main office site in Detroit.

Edmunds.com: Customer Feedback & Reviews

This is a first for me.  I can't find any complaints about Edmunds.com anywhere.  In fact, the state of Arizona's consumer fraud site recommends Edmunds.com as a source to prevent problems with car deals.  That site can be reached here.  Edmunds is simply the best go to site for consumers who want to find out about car prices.  Plus, all the reviews I do find pertain to a specific car or vehicle make, not the company or website.

Edmunds.com: Business Credibility & Trustworthiness

Edmunds.com is accredited by the Better Business Bureau (BBB) and has been since 1999.  The company's page at the BBB can be reached here.  There is not a current rating available since the BBB is updating its reviews in the Los Angeles area.  Edmunds has been covered in industry media.  Some recents articles include an article in Business Week on how the company maintains its edge and several articles on the company's new headquarters in Santa Monica.  The company has was rated a finalist in the 2008 Wall Street Journal Best Small Work Places.

Edmunds.com: Website Popularity & Google Ranking

Alexa shows that the website is very popular in the United States, ranking at 403.  Globally, the site is also popular, ranking at about 1700.  The website has over 14,000 other sites that link into it.  About 80% of viewes come from the United States, followed by Canada, India and Nigeria.  The site averages over 622,000 viewers each day.  More males use the site than females, and all viewers tend to be college educated.  The site is most popular with those over age 35.  Google's Page Rank lists the site at 7/10, a high ranking.

Edmunds.com: Social Media Presence

Edmunds.com has pages and sites on most social media.  The company's Facebook page is very active and enthusiastic and has over 139,000 members.  Its Twitter site is also quite busy and has over 37,000 followers.  It's Google Plus page has over 1.3 million followers.  The company's You Tube channel has over 13,000 subscribers.  There are also pages on Linked In, Pinterest and Tumblr.  In addition, the website has a large forum and a monthly company newsletter.

Edmunds.com: Website Security & Safety

Edmunds does not have an online store.  The company does collect private information from its members and uses this information with its partners.  Subscribers can opt out of this use if they wish.  Edmunds does set up monthly payment plans with its dealers.  These payments can be a monthly statement in the mail or set up as an online service.  Payments are deducted from credit cards, debit cards or bank accounts.  These transactions are protected by the latest SSL technology and are encrypted when transmitted over the internet.  Google's Safe Browsing Tool shows that this site has no problems with malware or viewers complaining of being infected with a virus from using this website.  The site is hosted on 24 networks.

Edmunds.com: Pricing & Packages

Edmunds.com does not charge any fees to its subsribers.  Any decisions to buy a car listed on the list by one of Edmunds' approved dealers are between the member and the dealer and do not involve the company directly.  Since dealers tend to advertise their ratings on Edmunds, it would seem this site is capable of driving plenty of business to a dealer.

Edmunds.com: Shipping Rates & Policies

Edmunds does not sell any products through a company store, so it does not have any shipping costs that are charged to its customers.  There could be delivery costs from a car bought through a dealer on Edmunds, but these charges are between the dealer and the customer.  Any questions should be referred to customer service.

Edmunds.com: Payment Methods Accepted

Edmunds does not have a company store so there are no payment methods used by the company.  If a member dealer choses to use Edmunds' monthly payment plan system, the options are credit card or direct payment from a bank account.  But this payment goes to the dealer or vehicle company and not to Edmunds directly.

Edmunds.com: Returns, Refunds & Exchange Policy

Edmunds does not have a refund policy since it does not charge its subcribers or members for its services.  Any car purchases are done between the member and the dealer.  The site does provide extensive documentation on the rights of a buyer when purchasing a car.  These rights can differ in each state, so a buyer should pay attention to what is in the contract before signing it.

Edmunds.com: Product images & screenshots
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